Concierge
Long mornings that start with a swim, a chef in the kitchen while you stay out on the deck, dinner that arrives without anybody leaving the house. It is the part of a holiday most people never quite get to. Every service here is arranged for you and charged on its own.
Why it exists
A private home gives you space and privacy. A good hotel gives you someone who has already thought of it. The concierge is how we give you both at once.
None of it is outsourced to a booking platform or a call centre. It is our own team, in Byron, who know the house you are staying in and who answer the phone themselves. That is only possible because we look after a small number of homes.
Most of it is arranged before you arrive, so the first thing you do when you walk in is nothing at all.
What we arrange
Every service and every price below is one we actually run. If what you want is not on the list, ask us.
Send us a Woolworths order before you leave home. We collect it, bring it in and put it away.
Chilled champagne and fresh flowers styled through the house before you walk in.
Put together with Platter Me Beautiful, waiting on the bench when you arrive.
In-house massage, facials and holistic treatments with practitioners we actually use.
A session at the house, at the hour that suits you rather than the hour a studio runs.
Boards through Soul Surf School, and a lesson booked for the tide rather than the timetable.
An example, not a package
One way a stay can run, written out so you can see what is possible. None of it is included and none of it is assumed. Take a single line of it, take all five, or tell us what you would rather have.
Send us a shopping order from home. We collect it, bring it in and put it away, so the kitchen is stocked the way you would have stocked it yourself. Champagne on ice and flowers on the table if the trip is worth marking.
Ballina is twenty-five minutes away, Gold Coast is an hour and both of them are easier with someone waiting. A driver meets you, takes the bags and takes you to the door.
The night nobody wants to spend finding a restaurant. A chef comes to the house, cooks in the kitchen you are standing in and leaves it clean. If you would rather go out, we hold the table instead.
The days with nothing booked are the ones people remember. A massage at the house in the afternoon, yoga on the deck before anyone else is up, boards and a lesson dropped at the beach if the swell turns on.
Birthdays, anniversaries and the ones that get announced halfway through the week. Styling, a cake, the table set on the deck and the house put back together the next morning without you seeing it happen.
While you are here
You get a direct line to the team for the length of your stay. A table on a Saturday, a late checkout, a chemist that is still open. Ask.
It is the same people who look after the house, so you are never explaining yourself to someone who has never seen it.
Call 0424 811 122
Guest experiences
Yoga on the deck, a surf lesson at the right tide and a chef who arrives at six. Tell us the shape of the stay and we will have it organised before you get here.
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